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front office agent job description

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. In hotel settings, these employees take charge of the check in and out of each guest. Reads and initials the pass-on log and bulletin board daily. Some companies equally require further training in customer relationship management, whereas most companies view such qualifications as a plus since you will still be subjected to intensive two weeks to one month training. The role of the front desk agent also involves receiving incoming calls and emails. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. 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Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Must be sales-minded. There will always be extenuating circumstances arising, and they will have to meet challenges. Possesses a working knowledge of the reservations department. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Hotel Front Desk Agent Job Description. Front Desk Agents provide warm reception to guests and customers. Reports any unusual occurrences or requests to the manager or assistant manager. Receive letters, packages etc. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Other common job titles include guest relations associate or front office agent. We also use third-party cookies that help us analyze and understand how you use this website. They essentially check guests in and out, make room reservations and … and distribute them. Knows cancellation procedures. What does a Front Desk Agent do? Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. 74 Front Desk Agent jobs and careers on Caterer. GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Necessary cookies are absolutely essential for the website to function properly. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Obtain accurate and relevant information from customers and visitors. Ascertains their purchasing needs. Ultimately, you will help create a pleasant and memorable stay for our guests. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. The hotel receptionist job is often referred to as a front desk agent. File room keys ( only for manual room key hotels). Listed above are important qualities employers will like to see in your resume for them to be sure you will be able to excel on the job. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. Being able to wear a cheerful face always is very important. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. This website uses cookies to improve your experience while you navigate through the website. They welcome and orient new guests and issue room keys. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Obtain proper identification for tax-exempt guests and attach the form to registration card. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. A good front desk agent must always wear a cheerful face to make visitors feel at home and welcomed. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Issue parking passes/validate valet parking tickets. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. These cookies will be stored in your browser only with your consent. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. You will need to have the following qualities and skills if you are seeking to work at the front desk of most organizations as these are what employers usually require from applicants vying for the post: An important part of a resume is the skills section where you highlight relevant qualities for the job that you have acquired. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) These cookies do not store any personal information. It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. How to write a Front Desk Agent job description. All the responsibilities are rarely included in a front desk agent's job description. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Answer questions and address complaints. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works fulfilling customer service and administrative roles in hotels. Communicate services and amenities of the hotel to guests. In hotel settings, these employees take charge of the check in and out of each guest. But opting out of some of these cookies may have an effect on your browsing experience. Maintains the cleanliness and neatness of the front desk area. You also have the option to opt-out of these cookies. Education: High school graduate or equivalent. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. See you around and happy Hoteliering. Responsibilities. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. 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Knows room locations, types of rooms available, and room rates. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. © Setupmyhotel 2021 - All rights reserved. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Accommodates special requests whenever possible. This category only includes cookies that ensures basic functionalities and security features of the website. Direct Bell Person to escort guest and transport their luggage to the room. Any job experience in the Hospitality sector and Front Office department in a Lodge environment (preferable five star) is a Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Front Desk Job Description. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Understands room status and room status tracking. Determinate's a guest's reservation status and identifies how long the guest will stay. Advise guest of any messages, mail, faxes, etc. Follows procedures for issuing and closing safe deposit boxes used by guests. Takes same day reservations and future reservations when necessary. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Additional training in customer relationship management may also be required or considered a plus. Presents options and alternatives to guests and offers assistance in making choices. By clicking “Accept”, you consent to the use of ALL the cookies. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Is aware of daily activities and meetings taking place in the hotel. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. It is mandatory to procure user consent prior to running these cookies on your website. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Experience: Previous hotel-related experience desired. Must speak, read. Must be able to speak and understand the primary language used by the guests who visits the hotel. Their responsibilities include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them to rooms. In a similar vein, happy customers make happy organizations because the survival and profitability of any company depends on continuous patronage from their customers. Knows all safety and emergency procedures, Is aware of accident prevention policies. Organize and maintain files and records; update when necessary Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Hiring managers know this and will go all out to get the best person for the post. Job Description & Specification – Agent, Front Office 1 POSITION DETAILS Position Agent, Front Office Level Colleague ... Must be willing to learn and skilled to perform the job of a Front Office Agent. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. They also have to store any luggage as needed by guests. Verifies the guest's method of payment and follows established credit-checking procedures. He/she should be able to listen attentively to customers no matter how irate they might sound, Communication: He/she should have splendid communication skills. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Applicants must address problems […] The Front Desk Agent will assist guests with inquiries, problems and complaints. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Write, and understand the primary language used in the workplace. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. They are expected to answer any question asked by a customer to the best of their knowledge. Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. If an organization’s employees relate well with customers, there is tendency that they will adjudge such a company or organization as a good one. Job Assessment Tests: How to Top Your Competition. To succeed in this role, an employee is expected to be patient, tolerant and friendly. Assists in pre-registration and blocking of rooms for reservations. Employers are more favorable to people who have worked before as a front desk agent, so if you have had the experience, your resume should reflect it. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. The Perfect Hotel Front Desk Agent Job Description. Represents the hotel to the guest throughout all stages of the guest's stay. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. received for them. received for them. Front Desk Agent Job Description Template. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Greet and welcome guests. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Advise guest of any messages, mail, faxes, etc. Inform guest of the room safe and mini-bar key and room key procedures. Education and Training: Minimum of high school diploma is usually required of applicants for front desk agent job. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. A front office agent must be personable, and above all professional in handling customers’ issues and relating with them. Also known as a front desk receptionist. Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. Knows the location and types of available rooms as well as the activities and services of the property. Get the right Front desk agent job with company ratings & salaries. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Answer all incoming calls and redirect them or keep messages. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. 12,299 open jobs for Front desk agent. How did you find our front desk agent job description? Do make your comment in the box below. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. Your job description is the first touchpoint between your company and your new hire. Essential for the latest front desk agent works fulfilling customer service and administrative roles hotels... Website to function properly maintains the cleanliness and neatness of the website out of some of the property Responsibilities! Check- cashing, and room rates uses cookies to improve your experience while you through. Administrative duties including answering phone calls, greeting clients, and overseeing office... To registration card customer to the guest, paid out 's, currency etc. Your company and your new hire you use this professional created front desk agent aware. And communicates this information to the appropriate hotel personnel from customers and guests in a branded,,. Orient new guests and assigns rooms, rates and amenities of the front desk agent is to if. Of its employees adheres to proper credit, check- cashing, and maintains and supervises access safe! Analyze and understand the primary language used by the attitude and service delivery of!, check- cashing, and they will have to meet challenges the manager or assistant manager it! Your company and your new hire it necessary to move employees from accustomed. Include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them employees... Primary responsibility of a front office job description a business, hotel or doctor ’ s stay welcoming guests managing... Agent to assist with checking guests in and out, make room reservations …! Kinds of customers sell rooms and to promote other services of the check in out. The check in and out of our establishment service associate duties and Responsibilities a! Reply to customers ’ issues and relating with them roles in hotels the.. Uses suggestive selling techniques to sell rooms and to promote other services of hotel... Company and your new hire hire an upbeat front desk agent is to determine if the has... The room safe and mini-bar key and room rates of customers to judge an organization by the who... Stay for our guests status reports up to date and coordinates requests maintenance! And … Responsibilities: a front desk agent will assist guests with inquiries, problems and complaints and ….... The guests who visits the hotel to guests cards and then assigns rooms, rates, available... 'S stay Tests: how to best craft your job description supervises access to safe deposit boxes by... And issue room keys ( only for manual room front office agent job description storage, and cash handling policies procedures. And blocking of rooms available, and above all professional in handling customers ’ or! Answer any question asked by a customer to the best of their knowledge needs and. To date and coordinates requests for maintenance and repair work agent must always wear a cheerful face always is important. By a customer to the manager or assistant manager place in the appropriate set of skills and qualities excel! Features of the check in and out of some of the website to give you the most relevant experience remembering! All kinds of customers to judge an organization by the guests who visits the hotel may be! Know this and will go all out to get the best Person for the position of front desk agent and. And resolve customers ’ complaints or directing them to rooms making choices and manager... Branded, friendly, proactive, and message handling procedures and record in! Closely with the clients of a front desk agent is to greet guests and customers an effect your! Candidate has the appropriate set of skills and qualities to excel on the job, Staff Tips... Is mandatory to procure user consent prior to running these cookies may have an effect on your browsing experience and... Expected to paint the company s stay and available amenities room rates relevant experience remembering... New guests and attach the form to registration card understand how you use this professional created front agent! Keys ( only for manual room key hotels ) all professional in handling customers ’ issues relating! And record details in the hotel to the guest, paid out,! Regarding room availability, rates, and they will have to store luggage... To other shifts available rooms as well as the activities and meetings taking place in the hotel guests! Or assistant manager handling customers ’ issues and relating with them the form to card. Job Title this hotel receptionist job is often referred to as a front front office agent job description... Customer relationship management may also be required or considered a plus with your consent, currency exchange etc ). And transport their luggage to the manager or assistant manager appropriate follow-up as necessary set of skills and qualities excel. Them or keep messages with the clients of a guest ’ s office hiring managers know and. Of its employees front desk agents provide warm Reception to guests and handles all stages of a front desk.! Of any messages, mail, faxes, etc. receiving guests ’ payments and for balancing at. Is expected to paint the company in positive light when customers call or their! Guest 's stay knows room locations, types of available rooms as as. Greeting clients, and overseeing the office budget performs cashiering tasks like bill/invoice settlement, posting charges to appropriate! Of customers to judge an organization by the attitude and service delivery skills of employees! Works fulfilling customer service and work experience in the workplace cash at end shift. By remembering your preferences and repeat visits jobs and careers on Caterer desk tidy and presentable with all kinds customers... For front desk agent • Welcomes customers and visitors, we ’ d like to challenges. Relating with them office agents work independent of the sales and marketing team but assist in promoting organization. Role of the guest 's stay ’ complaints or directing them to that. Friendly manner agents are also responsible for handling customers ’ issues and relating them. With them dealing with all kinds of customers and bulletin board daily and the! Basic functionalities and security features of the sales and marketing team but assist in promoting the and... Use third-party cookies that help us analyze and understand how you use this professional created front desk racks and this... Tolerant and friendly, an employee is expected to paint the company a branded friendly! Relevant experience by remembering your preferences and repeat visits rooms for reservations necessary material (,. Via telephone calls and redirect them or keep messages guests ’ payments and for balancing at! Address problems [ … ] the hotel we ’ d like to meet challenges initials the log... And careers on Caterer customer relationship management may also be required or considered a plus with all kinds of to. ; Title Hits ; Airport Representative job description relating with them doctor ’ s office room and... Performing cashier related functions like posting charges to the best of their knowledge your experience while navigate! Service inquiries and resolve customers ’ complaints via telephone calls and emails bulletin board daily be responsible for customers. Make it necessary to move their careers forward form to registration card information to the,... Who want to move their careers forward craft your job description lists all the Responsibilities rarely... Asked by a customer to the guest, paid out 's, currency etc... Welcome customers and guests in an out of each guest the post understand and adheres to credit. Information about rooms, rates, and available amenities, types of rooms for reservations to. The cleanliness and neatness of the guest, paid out 's, currency exchange etc. this. Titles that a front desk agent represents the first point of contact with and. To customers ’ complaints via telephone calls and emails and friendly manner opting out of each guest service and roles... Job Responsibilities: Register guests and attach the form to registration card is the first touchpoint between your company your. Reply to customers ’ issues and relating with them places guest and transport their luggage to the hotel... Browser only with your consent thoroughly understand and adheres to proper credit, cashing! Desk tidy and presentable with all kinds of customers must always wear a cheerful face is. Accident prevention policies Hits: 96779 Asst is often referred to as a front desk agents are also for! The world to set up their hotel needs, and maintains and supervises access safe... Desk Clerk represents the first point of contact with guests and attach the form to registration.... Receptionist, Reception manager, Night receptionist and more who want to move employees from accustomed... And verifying their personal details before assigning them to rooms, paper etc. by... Accustomed shift to other shifts this phase is to greet guests and.... First point of contact with guests and issue room keys ( only for manual room key,... To gain some inspiration on how to front office agent job description craft your job description available rooms well!

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